Account Management

Forgot Password

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{{forgot.error.messages[0]}} Did you forget or never added an recovery email to your account? If you created your account before July 10th, 2018 we may not have an recovery email associated with your account.
Change Your Recovery Email

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If you continue to have trouble with your request:
  • Use the orange feedback link in the bottom left of your browser, or
  • Call the I.T. Helpdesk at 423.236.2707
Forgot Password
Having trouble? Consider the following ...
  • If you are trying to reset your TouchNet account, you must go to
  • If you are a parent or guest, your username is going to be the email address you used when creating your parent portal or guest account. If you have not changed your recovery email, then it will be the same as your username.
  • If you need assistance, please contact IT Support at or call 423.236.2707 during regular buisness hours.